Refund policy

Return and Refund Policy for EOVALLE

At EOVALLE, we want you to be fully satisfied with your purchase of "That's Not What the Bible Says: Unraveling Common Misconceptions for Better Biblical Understanding." If for any reason you're not happy with your purchase, we offer a straightforward return and refund process.

1. Return Eligibility
To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be returned within 30 days of the purchase date.
  • The original packaging and receipt or proof of purchase must be included.

2. How to Initiate a Return
To start a return, please contact us at author@eovalle.com with your order number and reason for the return. We will provide further instructions, including where to send your returned item.

Please note: You will be responsible for the shipping costs to return the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refund Process
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

4. Non-Refundable Items
The following items are not eligible for refunds:

  • Items that are returned more than 30 days after purchase.
  • Items that are damaged or missing parts for reasons not due to our error.

5. Shipping
We offer free standard shipping on all orders within the U.S., and all items are shipped via USPS Media Mail. Please allow 5-10 business days for delivery, depending on your location. Expedited shipping options are not currently available.

6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at author@eovalle.com.

7. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, first check your bank account or credit card company. If you’ve done this and still haven’t received your refund, please contact us at author@eovalle.com

8. Contact Information
For any questions or concerns about our return and refund policy, feel free to reach out to us at author@eovalle.com